📖 General FAQs
Frequently Asked Questions (FAQ)
🧪 What makes Elixr different?
🧪 What makes Elixr different?
Elixr Wellness Strips use science‑backed, lab‑verified ingredients designed to work fast. They’re vegan, sugar‑free, and formulated for maximum absorption - so you feel results within minutes.
📦 How long does shipping take?
📦 How long does shipping take?
Processing time: 1–2 business days
Domestic delivery: 3–5 business days
International delivery: 7–14 business days (customs may add delays)
You’ll receive tracking information by email as soon as your order ships.
🔁 What is your Returns & Refunds Policy?
🔁 What is your Returns & Refunds Policy?
We offer a 30‑day guarantee on first‑time orders. If your product arrives damaged, defective, or doesn’t meet expectations, contact us within 30 days and we’ll replace or refund it.
👉 Full details: Returns & Refunds Policy
💳 What will appear on my bank statement?
💳 What will appear on my bank statement?
Charges will appear as:
SP Elixr Wellness
This matches our brand name to avoid confusion.
📧 How do I contact support?
📧 How do I contact support?
Email us at support@elixirlab.com. We respond within 24–48 hours.
⚠️ What if I don’t receive my order?
⚠️ What if I don’t receive my order?
If your package hasn’t arrived within the expected delivery window, contact us immediately. We’ll investigate with the carrier and make it right.
🔒 Do you store my payment information?
🔒 Do you store my payment information?
No. Payments are securely processed through Shopify Payments. We never see or store your card details.
🧠 Can I cancel or change my subscription?
🧠 Can I cancel or change my subscription?
Yes - you can manage or cancel your subscription anytime through your account dashboard. Changes made before your next billing date will apply to that cycle.
🧪 Product FAQs for Elixr
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🌱 Are Elixr strips vegan and sugar‑free?
🌱 Are Elixr strips vegan and sugar‑free?
Yes! All Elixr strips are 100% vegan, contain zero sugar, and are made with lab‑verified ingredients.
⚡ How fast do Elixr strips work?
⚡ How fast do Elixr strips work?
Most customers feel the effects within minutes thanks to rapid absorption under the tongue.
💊 How do I take Elixr strips?
💊 How do I take Elixr strips?
Place one strip under your tongue and let it dissolve completely. Do not chew or swallow whole.
📦 How many strips come in a pack?
📦 How many strips come in a pack?
Each pack contains 30 strips - a one‑month supply if taken daily.
🔒 Are Elixr strips safe to use with other supplements?
🔒 Are Elixr strips safe to use with other supplements?
Our formulas are designed to be safe and effective. However, if you’re taking prescription medication, consult your healthcare provider before use.
🧠 Can I use Elixr strips every day?
🧠 Can I use Elixr strips every day?
Yes. They’re formulated for daily use, and consistent use helps maximize benefits.
🌍 Do you ship internationally?
🌍 Do you ship internationally?
Yes, we ship worldwide. Delivery times vary by country, and customs fees may apply.
🔄 Subscription FAQs
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📅 How often will I be charged?
📅 How often will I be charged?
Subscriptions are billed automatically every 30 days from your original purchase date.
🛠 Can I pause or skip a month?
🛠 Can I pause or skip a month?
Yes. You can log into your account dashboard and choose to pause or skip an upcoming shipment before your next billing date.
🧾 How do I cancel my subscription?
🧾 How do I cancel my subscription?
You can cancel anytime through your account dashboard. Once canceled, no future charges will be made. If an order has already been processed, that shipment will still be delivered.
📧 Will I get a reminder before being charged?
📧 Will I get a reminder before being charged?
Yes. We’ll send an email notification before each renewal so you’re always aware of upcoming charges.
📦 Can I change my product or bundle?
📦 Can I change my product or bundle?
Absolutely. You can swap products or upgrade/downgrade bundles in your account dashboard before your next billing cycle.
💳 What payment methods are accepted for subscriptions?
💳 What payment methods are accepted for subscriptions?
We accept all major credit cards through Shopify Payments. Charges will appear as SP Elixr Wellness on your statement.