Returns & Refunds Policy

We stand behind every strip we ship. If something’s off, we’ll make it right — fast.

💸 30-Day Guarantee

If your order arrives damaged, defective, or incomplete, contact us within 30 days of delivery. We’ll replace or refund it at no cost to you.

📦 What’s Covered

  • Misprinted, damaged, or defective items
  • Lost-in-transit packages (must be reported within 30 days of estimated delivery)
  • Issues caused by our fulfillment partner

🧾 What’s Not Covered

  • Incorrect shipping address provided at checkout
  • Unclaimed packages returned to sender
  • Buyer’s remorse or change of mind
  • Customs rejection or refusal to pay import duties
  • Orders canceled after fulfillment has started
  • Product discontinuation or long-term out-of-stock

📸 How to Request a Refund or Replacement

Email support@elixirlab.com with:

  • Your order number
  • A brief description of the issue
  • A photo of the product or packaging (if applicable)

We’ll review your request and respond within 48 hours. If approved:

  • Replacements ship within 3 business days
  • Refunds are issued to your original payment method or store credit

⚠️ Chargebacks

We’re committed to resolving issues quickly and fairly. Filing a chargeback without contacting us first may delay your refund and affect future eligibility.